MRTC research projects

KIT kundinvolverad tjänsteutveckling

Members:	Carina Sjödin, Magnus Wiktorsson
Research group:	Communication and organization for innovation and business creation
Keywords:	user involvement, innovation
Status:	finished , start date: april 2008 , End date: october 210
Partners:	Eva Nilsson, MTC marknadstekniskt centrum Per Kristensson, CTF Centrum för tjänsteforskning Karlstad universitet Eugenie Pettersson, Ideaplant, Camilla Delac och Mats Eriksson, Parken Zoo
Funding:	Vinnova

Overview

Project publications

Customers' experiences of co-creation during service, Carina Sjödin, Per Kristensson (CTF, Karlstad University), International Journal of Quality and Service Sciences, vol 4, nr 2, p189 - 204, Emerald, November, 2012

Results achieved

Abstract accepted to service management conference Frontiers 2009, Hawaii.Customers’ mixed emotions of co-creation during new service development Article submitted, under review Abstract acccepted and conferencepaper for QUIS conference, Cornell University June 2011. FROM A CLOSED INNOVATION CULTURE TO AN OPEN

Future work

Presentation managerial implications of KIT, Frontiers, Columbus Ohio July 20111

Mälardalen University |
Box 883 |
721 23 Västerås/Eskilstuna |
021-101300, 016-153600 |
webmaster |
Latest update: 2012.08.24